Even the reset and cleaning frequency can have an impact on your Fitbit’s overall lifespan. The quality of the hardware, water resistance level, and battery life degrade over time. But how long does a Fitbit last exactly?Ī Fitbit can last for 24 to 36 months under normal use. It’s cheaper than an Apple Watch, yet packed with a ton of premium features for healthy and smart lifestyle. Consumers must pay shipping costs to our inspection team.A Fitbit device is one of the finest pieces of tech in the wearable niche. If a defect cannot be determined with the images you provide, you will be asked to send in the garment for inspection. Remember, if you cannot read the numbers in your photo, neither can we. We require this information to process your warranty claim. There are many numbers found on the size label that help us determine the style of the garment, as well as, when and where the garment was manufactured. It is usually found underneath the care label(s). Look for the size label inside your garment. You are responsible for the shipping costs associated with the return. If we cannot process your claim with the images you provide, you will be given instructions to send the garment(s) to our warranty team. We ask that you send the pic as a JPG file, if possible.The numbers found on the size tag must be legible. The images you provide must be sharp and clear.In addition, we ask that you attach a photo of the size label found inside the garment (under the care label). Feel free to attach more than two – taking photos from different angles. Please note that this information is intended for products purchased in the United States only.įor each garment in your warranty claim, we ask that you send at least two images of the defect. If a defect cannot be determined with the images you provide, you will be asked to send in the garment for inspection.The decisions made are final and the garment cannot be returned for a re-inspection.If you physically sent in your garment for inspection, and we determined that it was not defective, we will return the item back to you along with a letter of explanation.If we determine that your garment is not defective via photo proof we will notify you with a letter of explanation.Any claims exceeding the limit of six will not be accepted. Please be aware that LS&CO reserves the right to modify or terminate this policy at any time without notice. This limit applies regardless of whether the claims are accepted or rejected. Our warranty policy allows for the submission of one product per claim form, with a maximum of six claims per consumer within a six-month period.Please note that lost or stolen vouchers will not be replaced, and items purchased using a voucher cannot be returned.If we determine that your garment is defective, we’ll send you a voucher to order a replacement at.Please allow 3-4 business days to process your claim.You will receive an email confirmation that your new claim has been received.We accept only 1 garment per submission.For photo guidelines, see below or click here. In addition, we ask that you attach a picture of the size label found inside the garment (under the care label), as well as the country label tag. Attach pictures of the garment defect - we ask that you send at least two images of the affected area.Please go to our online Warranty Return Form.If your garment is determined to be defective you will receive a voucher to purchase your replacement at. Attach pictures of the defect area, size label, country label, and product style label to submit your claim. Simply fill out our online warranty return form. For garments purchased past 60 days, physical inspection is no longer required. We listened to your feedback and updated our warranty claim process. In-store purchases do not qualify for return by mail or Happy Return. Purchases made in-store or through participating retailers may only be returned to the store from which it was purchased.If purchased from our online store at please follow the process to request a replacement item or return for a full refund.Products that show signs of defect must be returned within 60 days from purchase.That’s why all products have a 2-year warranty against manufacturing and material defects (outside of normal wear and tear). At Levi Strauss & Co., we stand behind the quality of our products and want you to love each and every purchase.
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